Graduate - Donna Venman

About:

A hardworking, reliable, and committed individual with over 20 years of experience in customer services within banking, insurance, retail, autos and events industries, now available following the completion of studies.

Skills
● Excellent communication skills which were developed and demonstrated during my roles with the public as well as with International VIP guests at national events.
● Regular changes to my role and work environment have extensively increased my ability to plan, organise and prioritise workload successfully, as well as coping and adapting to change.
● The ability to achieve a high standard of work even under pressure has been developed during my time within the banking and events industries.
● Experience of Microsoft Access, Office, Word, Excel and Outlook as well as several other systems have been developed during my time as a business owner and a mature student.

Education
BA (Hons) International Events Management, 2:1    
Glasgow Caledonian University, Sept 2019 – May 2021
● First Class Dissertation: Impacts of Volunteering at UK Comic-Con Events

HND Year 2 Event Management – A Grade
City of Glasgow College, Aug 2018 - Jun 2019

HNC Event Management - A Grade
City of Glasgow College, Aug 2017 - Jun 2018

Awards
City of Glasgow College Principal Award 2019
City of Glasgow College HND Student of the Year 2019
Helen Inness Return to Learning Award 2019 - (Returning mature students with outstanding work)
Helen Inness Return to Learning Award 2018 - (Returning mature students with outstanding work

Work Experience
Talent Liaison, MCM Comic Con, Sept 2017 – Present
● PA to Event coordinator during setup and breakdown
● PA to VIP guests
● Press Liaison
● Cash Handling and reconciliation
● Customer Service
● Event Setup
● Event Breakdown
● Daily Schedule Organisation

Event and Transportation Consultant, TED Summit, July 2019
● Constructed daily coach schedules for group activities
● Liaised with all drivers to ensure updates were received and understood
● Liaised with Activity team to ensure activities were fully booked
● Provided daily progress reports to the Operations team on and off-site
● Coordinated the transportation of 1200 delegates across Edinburgh within the required time frame

Volunteer and Delegate Coordinator, Tony Robbins Foundation, April 2019
● Delegate Registration
● Event Floor Team Coordinator
● Daily volunteer schedules
● Delegate Support Team
● Daily Volunteer role allocation

Events and Marketing Consultant, Love Enigma, Jun 2018 - Aug 2018
● Constructed and delivered a marketing plan for training workshops
● Coordinated the planning and delivery of training events
● Administration tasks including initial client correspondence and client database
● Collated and analysed trainee and event feedback

Award Winner/Delegate Liaison, Glasgow Welcomes/Consultant, Scotland/Media Scotland, October 2017 – September 2018
● Delegate registration
● Liaison to award winners
● VIP liaison
● Coordinated payment transactions for auction
● Team Coordinator
● Coordinated prize draw entries
● Sponsor liaison
● Cash handling
● Coordinated prize draw entries

Hairdresser/Owner, Scissors in the Cities, Sept 2013 - Aug 2017
● Provided client care that exceeds their expectations
● Delivered all aspects of male and female hairdressing tasks
● All administration tasks including sorting of mail, client correspondence and diary control
● Maintained and processed stock control reports
● Compiled and processed all financial accounts

Administrative assistant, Arnold Clark, Jul 2011 - Sept 2013
● Provided client care that exceeds their expectations via telephone and email
● All administration tasks
● Verified client information and updated in-house database
● Data entry for vehicle information
● Contacted drivers and company contacts to gather information on fleet vehicles
● Identified and reported system issues as they occur
● Liaised with service garages and drivers to ensure appointments were booked and carried out to the satisfaction and convenience of the driver

Customer Service Advisor, Tesco Bank, Mar 2011 - Jul 2011
● Handled inbound calls connected to online savings accounts
● Verified client information for security
● Identified and reported system issues as they occur
● Supported customers through changes to security procedures and account facilities

Experience dating back to 1996 available upon request.

Other information:

I have taken the opportunity to continue my personal development in communication, presentation, leadership and personal growth by attending personal development conferences and courses such as Tony Robbins “Unleash the Power Within”, Harry Singha “Professional public speaker and leadership” and Kirsty Anne Rae “Motivation and business development”. From 2015 - 2018, I was involved with developing a training course aimed at supporting young people develop and manage resilience, responsibilities they face and self-worth, from idea to delivery. The “Yes I Can Club” was granted Scottish charitable status in 2018.

Employment and character references available upon request