Final Year Student - Amy Gunning

About:

A customer service orientated team player, working through my final year of Event Management at Cardiff Metropolitan University. I have developed excellent communication and teamwork skills, working at various events, from galas to marketing roles.

Outside of studying, I am a solo parent and I try to volunteer as best as I can around this and University. Therefore, each day I get better at my organization and multitasking skills.

PROFESSIONAL EXPERIENCE
• Proven customer service skills in a variety of roles
• Communication skills
• Organization skills
• Ability to work under pressure in a fast-paced busy environment
• Knowledge of Microsoft Office
• Problem solving skills
• Positive and friendly attitude

EDUCATION
Event Management, Ba Hons/ Cardiff Metropolitan University / 2019 – Ongoing
Second year: 2.1
Third year: (Predicted grade)

Event Management, Ba Hons / Leeds Beckett University / 2018 – 2019
First year: 2.1

Business Studies, BTEC / Coleg Y Cymoedd /2016 - 2017
Double Pass – Level 2
Double Merit – Level 3

GCSE’s/ Y Pant School / 2013 - 2014
Mathematics – C
English Lit – C
English Lang – C
Religious Studies – C

Work History:
Tesco: October 2017 – January 2018
Employed as a Christmas temp retail worker, I worked on the counters, serving cold and hot meals, along with cheeses. My role included a lot of handling, therefore gloves, an apron and a hat needed to be worn at all times around the food.
Most shifts were a steady pace, however on the busier shifts I adapted to work well in a fast pace. On top of this, it was important to greet customers with a smile, while taking time to listen to what they want. Based on their order, I would make decisions right for the customer, while being passionate and knowledgeable about the products.

Costa Coffee: May 2018 – January 2019
While working as a Barista, I had to maintain excellent customer relations and to constantly strive to improve customer service in line with departmental policy. Operating cash registers and preparing food and beverages in line with the regulations and procedures were vital. I had to work within EHO, COSHH and Health and Safety Guidelines, while completing daily cleaning schedules and duties. Maintaining a high standard of personal hygiene was a must, while working in a clean and tidy manner.
Operating dish washers, coffee machines and ovens were necessary during every sift. Making sure to use the correctly and if there were any issues, to report it immediately or ask for help.

First Direct Arena, Leeds: November 2018 – March 2019
The key responsibilities working as an F&B assistant, was to support the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
I was required to work as part of a team, while delivering a positive and timely response to guest enquiries, while taking responsibility for my duties and tasks, making sure they are delivered positive and timely. It was important for me to build and maintain an effective working relationship whilst promoting the company culture and values.

OTHER QUALIFICATIONS
Essential skills: level 2
Welsh baccalaureate: level 3
Essential skills in communication: level 3
Reading and Writing Welsh for customer purposes: level 3

VOLUNTEER EXPERIENCE
Virgin Media – 2017
During college, I attended a week of experience at Virgin Media, Swansea.
Here I spent the entire week learning about the different areas and even helping with a small Children in Need event at the end of the week.

Skills Cymru – 2016 / 2017
During college, I had the opportunity to volunteer at the Skills Cymru
event for two years. Helping with set up, breakdown and running of the
event.

Italy – 2018
During my final year of college, I was selected to go to Italy for a 2-week work experience. Here I learnt about both the fashion and business industry, while also enjoying the tastes and sites of the country.

Other - 2018 / 2019
I completed a variety of events, including;
Sky Betting, Sue Ryder, Jane Clyne’s -2018
Breast Cancer Haven, Leeds Beckett SU - 2019